Our House Policies...
Life works better when we know what to expect. On this page you will find our policies about cancellations, kids, and more. If you have any questions feel free to reach out to us through our contact page.
Please give us 24 hours notice if you have to cancel or reschedule your appointment. This gives us time to readjust or give the spot to another client. If you cancel without giving 24-hour notice you will be required to pay a 50% non-refundable deposit to book your next appointment.
If you fail to show up for your scheduled appointment you will be required to pre-pay future appointments.
We understand that things happen and sometimes traffic slows you down unexpectedly, but it is very important that we keep our schedules on time so that we can service all our clients in a timely manner. If you are more than 10 minutes late to an appointment we reserve the right to adjust your services to keep our day on time. If you are more than 15 minutes late you may be asked to reschedule if there isn't time to service your appointment before the next client is due. If we have to reschedule you, you will be asked to pay a 50% non-refundable deposit.
We want to let you know that we are not trying to be harsh! Quite a bit of preparation goes into each appointment. This requires staff, time and product, all of which cost money. When a client fails to show up, all that preparation is wasted. It cannot just be used on another client. We love helping our clients look and feel their best and want to do that at a reasonable price. That becomes difficult if we are losing money on clients who fail to show up. Again, thank you so much for understanding!
Thank you for understanding- an explanation of our policy
Kids in the Spa/Salon
We love kids! They're cute & funny & precious! However, for their safety and out of respect for clients who have come to the spa to relax and recharge, we ask that you do not bring your children to your spa or salon appointment. If you bring your child(ren) to your appointment you will be asked to reschedule. We do not have nail services for children under the age of 10 and spa services for children under the age of 12. Your child must be able to sit still for the duration of the appointment. We do not have separate pricing for children as they are taking up an appointment.
Gift cards are the same as cash so if you lose them it is just like you lost cash. We cannot keep track of gift cards for you. Gift cards are not returnable or refundable. If you do not want to use them on services you can use them in the store or gift them to another person