Frequently Asked Questions
I only want to order 1 or 2 bars of your goat milk soap, but the shipping cost seems like it will cost more than the bars of soap?
Yes, that is the unfortunate part of having to ship only one or two items. If you were to select three or four bars of soap or product, you would probably notice that the shipping cost will stay the same as if you were to only order one or two items. Unfortunately, the shipping companies have a minimum charge based on either weight or size of package. We ship USPS, UPS and FED-EX. Flat rate shipping is what our shipping calculator will most often select based on your order size. If it fits in one of the pre-determined box sizes, it ships for that flat rate amount.
I want to order online but pick-up my order at your location. Can I do this?
Yes, you may order and pay online then make arrangements with us to pick-up your order to avoid shipping costs. When you are ready to check out and pay, you can enter the "local" zip code of 15330 in the required zip code box. In the drop down box you can then select local pick up option and not be charged any shipping costs. We will contact you the next business day by email to make arrangements for your order to be picked up.
Do you sell your products at wholesale prices?
No, we do not sell our products wholesale at this time.
Why does the soap I received look different from the one in the picture on your website?
Very observant...because this is a handmade product it may not always look the same. The fragrance remains the same, so you can always count on that staying consistent. That's the beauty of handmade goat milk soaps - each bar of soap is like a fingerprint; no two are the same...
What is your return policy?
We want you to be satisfied with your order. If for some reason, you do not like our product, we will refund the purchase price of the item you wish to return less shipping and handling. Once we receive the returned product(s), Hillside Bath and Spa will issue you a refund.